FAQs
General FAQs
IS THE INFORMATION I SUBMIT SHARED?
Bio-Design is committed to protecting the privacy of our valued customers. We will not share or sell any information provided by our customers.
I DON'T WANT TO GIVE MY CREDIT CARD INFORMATION ONLINE. ARE THERE OTHER WAYS TO ORDER?
At Bio-Design, you can shop online, and you may order by phone 800-822-6193.
WHAT IF I NEVER RECEIVED MY PACKAGE?
Please call customer service 800-822-6193.
Shipping
WHAT IS YOUR SHIPPING POLICY?
• Same day shipping for all orders placed by 12:00pm PST via UPS.
• Shipping fees vary according to location and requested ship method. Expedited shipping available.
• For Health Care Professional orders please log in as a practitioner for more details on shipping.
Payment
CAN I CANCEL MY ORDER?
If your products have not shipped you may call 800-822-6193 to modify your order.
AM I RESPONSIBLE FOR TAXES AND DUTIES?
When ordering, please remember that all international customs, duties, and taxes are the sole responsibility of the customer. Sales tax may be charged if applicable.
WHAT ARE YOUR PAYMENT TERMS?
• Visa, MasterCard, American Express, Discover, and PayPal.
• COD upon approval - $12.50 fee applies.
• Check or money order.
Product
HOW CAN I VIEW THE SUPPLEMENT INFORMATION FOR AN ITEM?
All of our products on our website have detailed supplement facts boxes and product descriptions, click on the shop tab, select a product to view. If you have additional questions please contact us for more information.
WHERE ARE YOUR ITEMS MANUFACTURED?
All of our products are manufactured in the U.S.A.
Accounts
DO I NEED TO SET UP AN ACCOUNT TO SHOP ON THE WEBSITE?
If you want to purchase products online you must set up an account. However, you don't need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.
I'VE FORGOTTEN THE PASSWORD FOR MY ACCOUNT. WHAT SHOULD I DO?
Click on My Account at the very top of the home page. Scroll down to the "Forgot Your Password" section and follow the directions for receiving a new password instantly via email. Still have questions? Please contact us.
I HAVE CHANGED MY ADDRESS, EMAIL ADDRESS AND/OR CREDIT CARD. HOW DO I CHANGE MY ACCOUNT INFORMATION?
Click on My Account at the very top of the home page. Log in using your current email address and password. You'll then be able to change your account information, including credit card, billing and/or shipping address, email address and password.
Still have a question? We’d love to hear from you.
Contact us at:
Fax
541-389-2024
Email
customerservice@bio-design.com
Address
PO BOX 10
Murphy, OR 97533. USA